Privacy Policy
Last updated: July 17, 2026
1. Introduction
At cilho.com ("we," "our," "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, and password.
- Billing Information: Payment details are processed securely by Paddle, our Merchant of Record. We do not store your credit card information.
- Content: Project data, task details, files, and any other content you upload to the Platform.
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on the Platform.
- Device Information: IP address, browser type, operating system.
- Cookies: We use cookies to improve your experience and remember your preferences.
3. How We Use Your Information
- To provide and maintain the Platform
- To process payments and manage your subscription
- To send you updates, security alerts, and support messages
- To improve and optimize the Platform based on usage data
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following cases:
- Service Providers: We share data with trusted partners like Paddle (payment processing) and AWS (infrastructure).
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption, firewalls, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your data as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal reasons.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data.
- Rectify: Correct any inaccurate data.
- Delete: Request deletion of your data.
- Opt-out: Unsubscribe from marketing communications.
To exercise any of these rights, contact us at privacy@cilho.com.
8. Cookies
We use cookies to:
- Keep you logged in (session cookies)
- Remember your preferences
- Analyze usage patterns to improve the Platform
You can disable cookies in your browser settings, but this may affect the functionality of the Platform.
9. Children's Privacy
cilho.com is not intended for children under 13. We do not knowingly collect data from children.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
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